X Games Aspen 2018: Guest Services
GUEST SERVICES INFORMATION
Guest Services is the designated area for all event information and event services. Event schedule, venue activities, lost and found, wheelchair viewing maps and other event services are offered. Guest Services is located at the entrance of the X Fest deck. If you have any event-related questions or concerns while on-site, please locate a Guest Services Representative or ask where the closest one can be found.
ATM machines are located inside Bumps Lodge, lower level.
ADA drop-off is available at the base of Buttermilk Mountain. Take Highway 82, turn onto Owl Creek Rd. and take the first left into Buttermilk Parking Lot. Follow signs to the ADA Drop-off/Pick-Up location. Designated wheelchair viewing areas have been established at the patio deck of Bumps Lodge, on the south/hill side of Bumps below Big Air, and in the music venue near the Concert Stage. Please visit the Guest Services tent located on the X Fest deck just past Bumps Lodge for information and assistance. Guest Services staff will be available to escort an individual to any of the wheelchair viewing areas. Action Trackchairs are also available to reserve from the X Games Guest Services tent.
Food and drink concessions will be available for purchase on-site in X Fest. Bumps Lodge will remain open to the general public and provide outdoor patio concessions along with a full-service restaurant indoors. X Fest will also include a beer garden on the outdoor patio of Home Team BBQ (must be 21+ to enter the beer garden). Please refer to the X Games App for specific locations.
LOST CHILDREN/LOST AND FOUND ITEMS
Guest Services is the designated meeting point for lost or separated people, Lost and Found, and is the location for guests reporting any lost items. For lost and found item recovery following the event, please e-mail the Aspen Skiing Company at firstname.lastname@example.org or call 800-525-6200. X Games will not be held liable for any unclaimed items.
Tag-a-kid is available at Guest Services. Adults can get a wristband for their child and register them with the X Games Guest Services staff. If the child becomes lost, the wristband will give an event staff employee or security the necessary contact information to escort the child back to the registered adult. If a parent is not on-site, the child will be taken to Guest Services.
On-site medical is available to guests. If you have or see a medical emergency, please contact security immediately and they will notify medical personnel. The Spectator Medical tent is located on the X Fest Plaza next to the Bumps main entrance. Basic first aid services are provided by trained staff.
Buttermilk Mountain is located within standard cell phone service range. Mobile charging stations and/or electrical outlets will be available on a first come first serve basis at the Guest Services tent located at the entrance of the X Fest deck. Phones left will be at the risk of the owner.
Official X Games Merchandise is available at two tent locations. One Merchandise tent is located near the main entrance opposite Bumps Lodge and the other is located on the main festival deck near the awards stage.
Public restrooms are located inside Bumps Lodge. Additional public restrooms are set up directly across from the bus island as well as to the south/hill side of Bumps below Big Air. Restrooms can also be found near the entrance on the east side of X Fest and in the music venue during concert hours.
Security checkpoints are located at the entrance and exit to the venue. Event security personnel are also patrolling the venue and will assist with crowd and access control.