X Games Minneapolis 2017: Guest services information

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GUEST SERVICES INFORMATION

ESPN X Games is committed to providing an exceptional experience for all guests who visit our event. Please visit our Guest Services tent located just inside the main entrance on the Northeast corner of Chicago Avenue for any questions.

Guest Services is the designated area for all event information and event services. Event schedule, venue activities, lost and found, wheelchair viewing maps and other event services are offered.

If you have any event-related questions or concerns while on-site, please locate a Guest Services Representative or ask where the closest one can be found.

ADA
A specifically dedicated ADA Pick-Up/Drop-Off zone is available during events at U.S. Bank Stadium. The designated ADA Pick-Up/ Drop-Off zone is located on 10th Avenue South, between 6th Street South and 7th Street South. For questions regarding our ADA Pick-Up/Drop-Off location for events, please call the U.S. Bank Stadium Guest Services Hotline at 612-777-8777.

U.S. Bank Stadium has wheelchair/limited mobility and companion seating with enhanced sight lines on all levels. Complimentary wheelchair escorts are available from the main entrance Guest Services tent.

Upon arrival, guests may request an escort by locating the nearest X Games Guest Services Representative. The service is available to and from the entry gates and seating areas. Please be aware that our staff and wheelchair will not remain with you during the event. Guests that require additional assistance are encouraged to contact our mobility assistance team by email at mobilityservices (at) usbankstadium.com.

U.S. Bank Stadium is equipped with power-assisted doors at all stadium entrances.

All ADA seating platforms are equipped with electrical outlets.

ELEVATORS
Priority for use of the elevators is given to our guests with disabilities. Public elevators are located throughout U.S. Bank Stadium and may be accessed on the Main Concourse behind the following Sections:

Section 103 (access to LOOKOUT LOUNGE at the Buffalo Wild Wings Club)
Section 114 (access to LOOKOUT LOUNGE at the Buffalo Wild Wings Club and Upper Concourse).
Section 124 (access to XIP at Medtronic Club and the GOLD LOUNGE at the FMP Club).
Section 136 (access to XIP at Medtronic Club and the GOLD LOUNGE at the FMP Club).

ATMs
ATMs are located on the Lower Club, Main Concourse and Upper Concourse levels of U.S. Bank Stadium, behind Sections 121, 142, 136, 313, inside the Hyundai Club and outside the Legacy Gate. Guests that experience any ATM related-issues should follow the instructional signage located on the ATM.

CONCESSIONS
Food and drink concessions will be provided on-site in X Fest and the music venue. Please refer to the map for specific locations. All concession stands within U.S. Bank Stadium are accessible to guests with disabilities.

EXIT AND RE-ENTRY
X Games 3 Day pass holders and single day pass holders will be allowed re-entry throughout the weekend. There is no re-entry into the music venue.

LOST CHILDREN/LOST AND FOUND ITEMS
Guest Services is the designated meeting point for lost or separated people. Lost and Found is also located at Guest Services. Items that are found should be turned into staff at this location. Guests reporting any lost items should be directed there as well. For lost & found item recovery following the event, please email us at lostandfound (at) usbankstadium.com or complete an online request form.

Tag-a-kid is available at Guest Services. Adults can get a wristband for their child and register them with the X Games Guest Services staff. If the child becomes lost, the wristband will give an event staff employee or security the necessary information to escort the child back to the adult they came with. If a parent is not on-site, the child will be taken to Guest Services.

MEDICAL
On-site medical is available to guests. If you have or see a medical emergency, please contact security immediately and they will notify medical personnel. The Spectator Medical tent is located at the 6th Avenue entrance to X Games.

There are (2) first aid locations within the stadium, behind Sections 114 and 124 available for guests.

MERCHANDISE
Official X Games Merchandise is available at two locations in the main X Fest area just outside U.S. Bank Stadium.

PHONE CHARGING
U.S. Bank Stadium is located within standard cell phone service range. Mobile charging stations and/or electrical outlets will be available on a first come first serve basis at Guest Services near the main entrance and in the Vert Lounge located on the West side of X Fest across from the Vert Ramp. Phones left will be at the risk of the owner.

PHOTOGRAPHY
Commercial photography or videography is strictly prohibited. Failure to comply will result in ejection and/or loss of credential/ticket. Specifically, the following equipment is not permitted: Lenses greater than three and one half inches in length, telephoto or zoom lenses of any kind, interchangeable lenses of any kind, monopods or tripods or flash equipment of any kind. All wireless equipment must be cleared by ESPN.

RESTROOMS
Public restrooms (men, women and family) can be found throughout U.S. Bank Stadium. Each of our restrooms is accessible to guests with disabilities.

SAFETY & WEATHER
In the event of an emergency, X Games and U.S. Bank Stadium team members have been trained and instructed to assist guests in evacuating the stadium. Guests should familiarize themselves with the emergency evacuation video played throughout the stadium, including on the video boards, before each event and identify two emergency exits closest to your seat location. In the event of an evacuation, X Games staff members will assist guests with disabilities and direct them to safe locations and exit routes.

Gates and/or specific competition venues will be closed when capacity is reached. All existing facility policies may be enforced in addition to X Games venue policies. Download the X Games APP for the most up to date event news and weather.

In case of emergency, Text 69050 with keyword VIKES with issue and location.

SECURITY/BAG CHECK
Security checkpoints are located at the entrance and exit to the venue. Event security personnel are also patrolling the venue and will assist with crowd and access control.

SERVICE ANIMALS
Certified service animals or service animals in training for guests with disabilities are welcome at the stadium. All service animals must remain on a leash or in a harness at all times. No other animals are allowed in the stadium.

SKATE CHECK
Skateboards and in-line skates are not allowed on the venue. Skateboards and in-line skates can be left at any of our Skate Check locations at the risk of the guest. Skate check is located at both entrances of the venue. Please be sure to pick up your checked equipment at the location where you checked them.

STROLLER PARKING
Stroller parking is available throughout designated areas throughout the X Games venue. Please take all personal items and belongings out of your stroller when leaving it unattended at stroller parking. Strollers will be left at the risk of the guest.

SUSTAINABILITY
Please support efforts to minimize landfill waste by disposing of trash, recyclables, and compost in the appropriate containers.

HOSPITALITY LOCATIONS

  • LOOKOUT LOUNGE at The Buffalo Wild Wings Club is located on Club Level on the North side of the stadium. The club can be reached by entering the Gold Lobby across from the Polaris Gate on the main concourse. Once in the Gold Lobby, follow the escalator up one level to access the Buffalo Wild Wings Club.
  • GOLD LOUNGE at The FMP Club is located on Club Level on the South side of the stadium. The club can be reached by entering the Purple Lobby across from the upper Pentair Gate on the main concourse. Once inside the Purple Lobby, take the escalator up one level to access the FMP Club.
  • XIP at The Medtronic Club The Medtronic Club is located on lower club level on the South side of the stadium. The club can be reached by entering the Purple Lobby across from the upper Pentair gate on the main concourse, and taking the escalator down one level. At the bottom of the escalator, you will be standing inside the lower Pentair Gate. The Medtronic Club entrance is located around the corner directly in front of our Athlete Lounge.
  • The Delta Sky 360 Club is located on lower Club Level on the South side of the stadium. The club can be reached by entering the Purple Lobby across from the upper Pentair gate and taking the escalator down one level. At the bottom of the escalator, you will be standing inside the lower Pentair Gate. You will then go around the corner and walk down the hallway passing the Tommy Bahama store and Medtronic entrance until you reach the escalators. Take the escalator down until you reach the Delta Sky 360 Club.

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